How does local delivery work?
Our local delivery day is Friday. This includes any of our fresh produce, flowers and rosé (if you select local delivery) Make sure to get your order in by Wednesday 9pm PT for it to be delivered that same week, otherwise it will be delivered the following Friday. Local delivery always incurs a $10 delivery fee.
Please note that our Regenerative Farm Box and Weekly Bloom Bundle prices include delivery, so any added items will not be charged an additional delivery fee.
Deliveries are made from 11am - 7pm PT every Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
How do I know if I’m in your local delivery range?
You’ll be prompted to enter your zip code to add any of our fresh produce items to your cart. If you are in our local delivery range in Los Angeles, we can deliver to you! Otherwise, we hope you’ll be interested in ordering some of our non perishable products to ship to you via USPS.
Can I order for same day delivery?
Yes! Just give us a call at 1-844-FLA-MNGO before 2pm PT and we can help you out. Unfortunately we do not offer any of our fresh produce or flowers for same day delivery.
How do fresh produce subscriptions work?
Subscribers are billed Thursday, the day before Friday delivery. If you'd like to add something to your order or skip your delivery, please do so by our Wednesday 9pm PT cut off time. Order dates on your account reflect the date the order is placed, not delivered.
What’s your cancellation policy for my Friday delivery?
Please let us know by Wednesday at 9pm PT via email at firstname.lastname@example.org or by calling us at 1-844-FLA-MNGO if you need to cancel or make any changes to your delivery. You can also skip your upcoming delivery by logging into your account and updating your next Thursday charge date.
Do I need to be home to accept my Pink Moon Rosé delivery?
Yes you do! Adult signature and ID are required upon delivery. If you’re unavailable to accept the delivery, we will re-attempt the following business day. After this second delivery attempt, we will cancel and refund you for your order; a restocking fee may occur.
How do I check the status of my order?
If you ordered fresh produce items, your order will be hand-delivered locally by our drivers on Friday. Please see above for how our local delivery works!
If you ordered items that are being shipped to you, once your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
How do pre-orders work?
If you pre-ordered an item, please allow approximately one week for processing after the stock date.
If one of your items was pre-ordered, your order will not ship until all items are available unless requested otherwise. If you would like your available items sooner, we are happy to negotiate a partial shipment. Please don’t hesitate to email us at firstname.lastname@example.org
How does Club Flamingo work?
To use Club Flamingo, you must create an account with us. You can redeem points for your purchase at the checkout page.
Redeeming our rewards from your Club Flamingo account is only possible when purchasing another product.
*Please note, Club Flamingo points:
- Cannot be accrued from nor redeemed on Pink Moon rosé
- Can be accrued from but not redeemed on subscriptions
Do you have gift cards?
Yes we do! Gift cards can be purchased here and are sent by email. Once received, you will be able to print or forward to someone you love. Gift cards are redeemed at checkout and have no additional processing fees.
* Please note, gift cards cannot be used toward subscriptions or Pink Moon Rosé purchases.
Can I apply my discount code to my subscription or rosé order?
You are welcome to hold onto that discount code and use it towards your next purchase with us, but unfortunately discounts cannot be used on subscriptions or wine purchases, with the exception of rosé-specific promos. If your order contains a subscription item, you will not be able to use the discount code on the other items.
How do I get on your mailing list for catalogues?
Please set up an account with us here and you'll be able to join our mailing list through Club Flamingo.
Where do your fresh produce items come from?
We partner with various farms for all of our goodies. Shoot us an email at email@example.com and we’ll let you know who we’re partnering with at the moment!
Can I come visit the estate?
The estate is a private residence and is unfortunately not open to the public.
Where can I access all of your recipes?
Our recipes are all accessible here, we're excited for you to cook up something delicious!
Where can I listen to your playlists?
Our playlists are all uploaded here, we hope you enjoy!
I want to open a wholesale account with you, how do I do that?
Please shoot our wholesale team an email at firstname.lastname@example.org
What are your customer support hours?
We are open 10am - 5pm PT Monday through Saturday. Fridays we are available till 7pm PT. Give us a shout at 1-844-FLA-MNGO
For our shipping & return policies, please see this page here