Domestic Shipping

USPS shipping charges for your order will be calculated and displayed at checkout. Rates are based on package weight and shipping destination. 

We offer free shipping for domestic orders above $100. Please note that free shipping is only applicable to shippable items and fresh produce items will still incur a $10 local delivery fee. Free shipping does not apply to Pink Moon Rosé.

We do not currently ship wine to the following states: AL, AK, AR, DE, HI, IN, KY, LA, MS, NJ, OH, OK, RI, UT and WY.

Please allow up 1-3 business days for your order to be mailed off. This excludes weekends and holidays. We are a small team and appreciate your patience! 

There are two delivery tiers for domestic shipping:

Shipping option

Estimated delivery time

Price Range

Standard

2 to 6 business days from time of shipment

$4.90 - $29.90

Expedited

1 to 3 business days from time of shipment

$14.19 - $29.90

International Shipping

International customers may choose between USPS and DHL. Charges for your order will be calculated and displayed at checkout. Rates are based on package weight and shipping destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Flamingo Estate, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

Local Delivery

Flamingo Estate offers $10 local delivery in the Los Angeles area for orders that include ‘Weekly Fresh Produce Items.’ Free shipping is only applicable to shippable items, and fresh produce items will still incur a $10 local delivery fee.

Please note that our Regenerative Farm Box price includes delivery, so any added items will not be charged an additional delivery fee.

Deliveries are made from 11am - 7pm PT every Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Please use our zip code checker to see if you are eligible for local delivery when adding local products to cart.

Our cancellation deadline for refunds is Wednesday at 9pm. Please call us at 1-844-FLA-MNGO or email us at concierge@flamingoestate.com if you are in need of a last minute cancellation and we will arrange to donate your fresh produce items.

Same Day Delivery - LA Only

For same day delivery please call 1-884-FLA-MNGO. Orders placed by 2pm M-F will be delivered locally the same day by 9pm. Orders placed after 2pm will be delivered the following business day. We do not currently offer same day delivery on the weekends.

Same day delivery will incur a $20 fee. For a limited time, we will offer free same day delivery if you order a case of 6 rosé bottles or more. You must be within our local Los Angeles delivery range. 

Fresh Produce Subscriptions

We bill our subscribers Thursday prior to the Friday delivery. If you'd like to add something to your order or skip your delivery, please do so by our Wednesday 9pm cut off time. Order dates on your account reflect the date the order is placed, not delivered. If you need to make any adjustments to your subscription you can do so here. If you are running into any issues or have questions for us, email our team at concierge@flamingoestate.com

Pink Moon Rosé

Adult signature and ID required upon delivery. If you’re unavailable to accept the delivery, we will re-attempt the following business day. After this second delivery attempt, we will cancel and refund you for your order; a restocking fee may occur.

Pre-Orders

If you pre-ordered an item, please allow approximately one week for processing after the stock date.

If one of your items was pre-ordered, your order will not ship until all items are available unless requested otherwise. If you would like your available items sooner, we are happy to negotiate a partial shipment. Please don't hesitate to email us at concierge@flamingoestate.com 

Sales Price Protection

As a small company, we do not offer price protection for orders placed before our sales start.

Discounts

Discounts can be applied by entering the code upon check out. Discounts cannot be used on subscriptions or wine purchases. If your order contains a subscription item, you will not be able to use the discount code on the other items. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at concierge@flamingoestate.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns of non-perishable items up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

We do not accept returns for items purchased through our retailers. Please contact the retailer directly to inquire about their return policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at concierge@flamingoestate.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at concierge@flamingoestate.com